Cosmonaut Coffee acknowledges the significance of protecting your privacy and ensuring the security of your online transactions. This policy outlines how we gather, use, and safeguard personal information you provide us, and helps you make informed choices when using our website.

Why Do We Collect Information?

We gather the necessary details to process and deliver your orders, as well as to enhance and personalize your shopping experience.

What Information Do We Collect?

We collect two types of information from our website visitors: personal information provided by you and website use information collected on an aggregate basis.

Personal Information You Provide

Order Information

To process orders and obtain information from various credit services, we require the following details:

Name

Mailing address

Email address

Credit card number (with expiration date and billing address)

Home and/or business phone number

Email Information

If you correspond with us through email, we keep the content of your email messages together with your email address and our responses. We treat electronic communications with the same security as information received by mail and telephone.

Website Use Information

Like other commercial websites, we use “cookies” and web server logs to collect information on how our website is used. This data is collected on an aggregate basis and includes the date and time of visits, pages viewed, time spent on our website, and other websites visited before and after our website. This information is not associated with you as an individual.

Email Service Provider

We use an email service provider to send our promotional emails and newsletters to our subscribers. We do not sell, share, or rent the email addresses in our subscriber list to third parties. To know more about our email service provider, please see their Privacy Statement and Anti-Spam Policy. To unsubscribe from our email list, click the “unsubscribe” link in the email offer or email us at info@cosmonautcoffee.com. We do not sell, share, or rent telephone numbers or email addresses for third-party use.

How Do We Use the Information You Provide Us?

We use personal information for administering our business activities, providing customer service, and making available other products and services to our customers and prospective customers. Occasionally, we may use this information to notify you about important changes to our website, new services, and special offers we think will interest you. You can opt-out of receiving these offers by clicking the “unsubscribe” link in the email offer or emailing us at info@cosmonautcoffee.com.

What Are Cookies?

Cookies are pieces of data stored by a user’s web browser on the user’s hard drive. They allow web servers to recognize the computer used to access a website and remember what information a user accesses on one web page to simplify subsequent interactions with that website. This makes it easier for a user to navigate a website and complete online transactions.

How Do We Use Information We Collect from Cookies?

We use cookies and web server logs to collect information about our website users’ browsing activities to improve our website design, user experience, and our services. This data assists us in designing and arranging our web pages in the most user-friendly way, and continually improving our website to better serve our customers. We do not use these technologies to collect your individual email address or any personally identifying information.

Sharing Information with Strategic Partners

We may enter into marketing alliances or partnerships with third parties who may be given access to personal information, including your name and address, to provide you with information about products and services that may interest you. We do not sell, share, or rent telephone numbers or email addresses for third-party use. In connection with these alliances or partnerships, we retain all ownership rights to the information and do not share your personal financial data. You can opt-out of receiving these offers by emailing us at info@cosmonautcoffee.com

How is information transmission secured?

To ensure the security of confidential information transmitted to us through our website, we use licensed secure server software to encrypt all inputted data. The information is encrypted during transmission and decoded once it reaches our website. However, we advise against sending any confidential information through unsecured email unless we explicitly state that security measures will be in place.

How do we protect your information?
We employ encryption and security software to safeguard the confidentiality of personal information we collect to prevent unauthorized access, disclosure, accidental loss, alteration or destruction. Our operations and business practices are regularly reviewed for compliance with corporate policies and procedures, and our employees are trained and expected to adhere to strict policies and ethical standards to protect customer information.

How can you access and correct your information?
You can request access to any personally identifiable information we collect and maintain in our online database by emailing info@cosmonautcoffee.com.

Do we disclose information to outside parties?
We may share aggregate information about our customers, sales, web traffic patterns, and related website information with our affiliates or reputable third parties, but we do not share personally identifying data unless otherwise specified in this Privacy Policy.

What about legally compelled disclosure of information?
We may disclose information if legally compelled to do so, such as when required by law or to protect our legal rights.

What about other websites linked to our site?
We are not responsible for the privacy practices or content of websites linked to or from our site, and we recommend reviewing the privacy policy of any linked website for further information.

Cosmonaut Coffee Website Terms of Use:
By using this website, you agree to the following terms:

The content describing each plant or product is subject to change without notice and may contain inaccuracies or errors. We are not liable for any such errors.
You use the information on this website at your own risk, and it is your responsibility to ensure that any products or information meet your specific requirements.
The material on this website, including photography, design, logo, and graphics, is owned by or licensed to us and reproduction is prohibited. Trademarks not owned by us are acknowledged on the website.
Unauthorized use of this website may result in damages or be considered a criminal offense.